Returns & Exchanges
Holiday Return Policy
To accommodate holiday gifting, our return policy is extended. Purchases made between December 1, 2024, and December 25, 2024, can be returned for store credit or exchange through January 2, 2025.
Thank you for supporting our small business! We want you to love your CLED pieces and are here to help if you need assistance with a return or exchange. Please review our policy below:
Returns & Exchanges
- All jewelry is handmade to order. Returns are accepted within 7 days of delivery for an exchange or store credit only. Shipping costs are non-refundable.
- Damaged, Incorrect, or Missing Items: Notify us within 7 days of delivery if your order arrives damaged, incomplete, or incorrect.
Store Credit Policy
- Refunds are issued as store credit only due to the fees we incur as a small business when processing refunds.
- Store credit never expires and can be used for any items in our online store.
- Once we receive the returned item(s) in acceptable condition, we will issue your store credit.
Return Process
- Email hello@thecled.com with your order number and name to initiate your return.
- Ensure the item(s) are:
- In their original, unworn condition.
- Returned in undamaged original packaging.
- The customer is responsible for return shipping costs.
Processing Time
Please allow 5-7 business days for your return to be processed after we receive the item(s).
Non-Returnable Items
- Customized pieces (e.g., engravings, custom ring sizes, or chain lengths).
- Sale items.
Final Sale Items
All sales on discounted or sale items are final and cannot be returned or exchanged.
Additional Notes
- As all pieces are handmade to order, please carefully confirm your size and color choices before purchasing. We’re happy to assist with sizing questions—just reach out to us.
- We reserve the right to refuse returns or exchanges for items that:
- Are not in original condition.
- Show signs of wear or damage.
Thank you for understanding our policy, which helps us continue creating high-quality, eco-conscious jewelry with care and attention to detail.