Drop Counts Necklace

Order Fulfillment

All of our pieces are handmade to order, which means it may take 1-2 weeks for your order to be shipped. We take every precaution to ensure your items arrive safely and on time. If you need your order by a specific date, please contact us at hello@thecled.com.

Shipping Methods and Estimated Delivery Times

Domestic Shipping

International Shipping

Shipping Policies

Domestic Orders:

• Free standard shipping (USPS Ground Advantage) for orders over $150.

• Orders valued at $500 or more will require a signature upon delivery.

• All orders are shipped via USPS or UPS unless an expedited shipping option is chosen at checkout. Once shipped, you will receive an email with a tracking number. Shipments may take up to three business days to process.

International Orders:

• We offer worldwide shipping to the following regions through UPS or DHL Express Worldwide:

  Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Costa Rica, Denmark, Finland, Germany, Greece, Hong Kong SAR, Iceland, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Kingdom, and Vietnam.

• Customs fees and import taxes are not included in the shipping cost and are the responsibility of the customer.

Tax & Duty (International Orders):

• Duty fees and import taxes are assessed by the customs agency in the destination country and are due upon delivery.

• If a shipment is refused by the receiver, the shipping cost will not be refunded.

Additional Information

Once your package is handed over to the shipping carrier, we are not responsible for any lost or stolen packages. For any concerns regarding shipping or delivery, please contact us at hello@thecled.com.

Thank you for supporting our small business! We want you to love your CLED pieces and are here to help if you need assistance with a return or exchange. Please review our policy below:

Returns & Exchanges

• All jewelry is handmade to order. Returns are accepted within 7 days of delivery for an exchange or store credit only. Shipping costs are non-refundable.
• Damaged, Incorrect, or Missing Items: Notify us within 7 days of delivery if your order arrives damaged, incomplete, or incorrect.

Store Credit Policy

• Refunds are issued as store credit only due to the fees we incur as a small business when processing refunds.
• Store credit never expires and can be used for any items in our online store.
• Once we receive the returned item(s) in acceptable condition, we will issue your store credit.

Return Process

1. Email hello@thecled.com with your order number and name to initiate your return.
2. Ensure the item(s) are:
   • In their original, unworn condition.
   • Returned in undamaged original packaging.
3. The customer is responsible for return shipping costs.

Processing Time

Please allow 5-7 business days for your return to be processed after we receive the item(s).

Non-Returnable Items

• Customized pieces (e.g., engravings, custom ring sizes, or chain lengths).
• Sale items.

Final Sale Items

All sales on discounted or sale items are final and cannot be returned or exchanged.

Additional Notes

• As all pieces are handmade to order, please carefully confirm your size and color choices before purchasing. We’re happy to assist with sizing questions—just reach out to us.
• We reserve the right to refuse returns or exchanges for items that:
  • Are not in original condition.
  • Show signs of wear or damage.

Thank you for understanding our policy, which helps us continue creating high-quality, eco-conscious jewelry with care and attention to detail.